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GARAGE RUNNING SOFTWARE

The modern auto service industry is crippled by inefficient workflow, paper-based errors, and a critical lack of customer trust. These issues cause miscommunication, lengthy delays, and hidden costs. FTGS solves this by unifying the garage floor and the customer experience. Our Garage Running App optimizes team management, inventory, and billing, while the Customer Mobile App, featuring live video streaming, establishes a new standard for trust and convenience in auto service.

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PROBLEMS

The auto service industry suffers a dual challenge: internal operational chaos and external customer anxiety. Workshops struggle with miscommunication, stock-outs, and manual errors, leading to wasted time and low utilization. Simultaneously, customers are plagued by the fear of being overcharged or having unnecessary work done, fueled by the complete lack of visibility once their car is left behind. This inefficiency erodes profits and destroys long-term customer loyalty.

Chaos in the Garage & Customer Anxiety

COMMON PROBLEMS / CHALLENGES

  • Inefficient Team & Workflow Management: Miscommunication between service advisors, technicians, and inventory teams. Delays because technicians or bays aren’t assigned optimally.
  • Poor Customer Engagement & Retention: Lack of transparency: customers don’t know the status of their service or delivery time. No follow-ups or feedback system.
  • Inventory / Spare Parts Issues: Stock-outs or overstocking due to weak forecasting. Last-minute procurement leading to delays.
  • Billing Errors, Delays, and Manual Processes: Paper invoices prone to mistakes and delays. Inconsistent charging for labor or spare parts.
  • Lack of Data / Visibility / Reporting: No real-time dashboard for job progress, technician productivity, or inventory movement.
  • Operational Delays / Low Utilization: Bays remain idle due to poor scheduling. Technicians waste time waiting for parts or approvals. Inefficiencies from paperwork.

    • SOLUTIONS

    FTGS delivers a complete digital ecosystem built on transparency and automation. We replace outdated, manual processes with smart jobcards, real-time inventory, and AI-powered scheduling. Critically, we introduce the industry's first Live Video Streaming via the Customer App, eliminating fear and establishing unbreakable trust. We solve problems for both the garage floor and the customer's home, guaranteeing efficiency and peace of mind.

    The Digital Engine: Driving Control, Trust, and Loyalty

    SOLUTIONS WITH FTGS GARAGE RUNNING APP

  • Team & workflow inefficiencies: Smart jobcards & digital work order tracking. Automatic technician & bay assignment. Digital customer approvals.
  • Poor customer engagement: Engagement module with SMS/WhatsApp/email reminders. Real-time service tracking. Feedback dashboards. Transparent job cards.
  • Inventory & spare parts problems: Real-time inventory tracking with alerts. Centralized procurement. Vehicle fitment intelligence. Demand forecasting.
  • Billing & paperwork issues: Digital invoicing with templates & branding. Integrated payment gateways. Auto-link between jobcards, spare parts, and labor.
  • Lack of visibility / insights: Central dashboards for job progress, financials, technician performance. Reports on spare usage and stock flow.
  • Utilization & delays: Smart scheduling & bay allocation. Pre-ordering parts. Instant digital sign-offs. Mobile app oversight for managers.

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    FTGS Customer Mobile App: Key Features

  • QR Code Vehicle Registration: Each customer gets a unique QR code linked to their vehicle profile.
  • Live Video Streaming: Customers can watch their vehicle being serviced in real time from the mobile app. CCTV cameras in each service bay connect to the app.
  • Digital Invoices & History: Stores all bills, spare part changes, and warranty claims. Download anytime.
  • Real-Time Service Tracking: Updates from diagnosis to repair to completion with estimated delivery time.
  • Instant Communication: Built-in chat/call with service advisors. Technicians can send short video clips for approvals.
  • Reminders & Offers: Push notifications for service dates, offers, and loyalty rewards.
  • Feedback & Ratings: Customers rate service immediately after completion. Builds technician trust scores.
  • Multi-Vehicle Management: Families or companies can manage multiple vehicles under one account.
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    • Conclusion

    FTGS is reshaping the entire automotive diagnostic landscape by empowering technicians with universal, affordable tools and providing customers with unparalleled transparency and financial protection. By offering an "All-in-One Platform" that spans comprehensive diagnostics, cutting-edge programming, and extensive support, we eliminate the frustrations and inefficiencies of the past. FTGS isn't just a service provider; we are the trusted guide, the essential backup, and the unwavering friend for every technician striving for mastery and every customer seeking peace of mind.